CRI is now offering service to edit your existing logo! Send us your
graphics and we can add text to the graphic to include your contact
information to be placed on letterhead, statements, invoices, etc. A good
rule of thumb for the use of a logo is to use it wherever your company name
is located. If there is any material that should be identified with your
company, the company logo design should also accompany it. Save time and
money by e-mailing or calling Traci Perry (Marketing and Administrative
Assistant) at traci@crinc.com, (205) 987-1523 with any questions you may
have. If you have an existing support contract the time will just be
applied to it. Remember, a good company logo design shows professionalism,
pride in the company and a sense of stability. These are all positive
characteristics in a company image and will encourage customers to more
often utilize your goods or services.
CRI is sorry to announce that Craig Harris has changed jobs and is now a
911 operator. Craig has been with us for about five years.
At the same time we are pleased to welcome Traci Perry to our staff. Traci
will be handling the telephones and will concentrate on support issues.
Please help her learn the ropes by providing as much information about your
request or problem as possible.
Traci will also be involved in other aspects of our business eventually
mastering our software and assisting with marketing.
WELCOME Traci......................
CRI has been testing a completely new CDR storage method. As a final test
we upgraded an existing large customer and went through several billing
cycles before making it available to all MRB users.
The new method of storage uses a file for each year/month of CDR storage.
This makes it possible to have a smaller file, smaller indexes, and faster
billing runs. It eliminates time consuming purge to history and history
purge as well as file reorganization sometimes needed due to massive
deletions corrupting indexes. It also allows longer on-line storage of
CDR's and eliminates separate reporting for current/historical CDR's.
We do recommend upgrading to the new storage, but be advised that this is a
more complex than normal upgrade. The present CDR files have to be moved
to the new storage file. Any customized reports dealing with CDR's will
need to be modified. If the reports can be run on a monthly basis and do
not have to span months the modification is very simple and quick. Special
CDR loaders will have to modified as well - a more complex modification.
Reports which must span months are the most difficult to modify.
If you are unsure of your loaders or customized reports we should discuss
before starting this upgrade. We do find that most reports can be run on a
single month for most customers.
For you larger customers with iDEN systems this change can support
1,000,000 subscribers assuming typical CDR activity and CDR compression.
Please call to discuss this very important upgrade.
The database vendor has released version 5.6.07 containing corrections for
the memo/notes problems. Some of you have been running a beta version with
good results. Please contact us for a released version right away.
Other corrections include an occasional 'Deleted Key Not Found' error in
indexes. Although rare this one could and did cause corrupted data on rare
occasion. It mostly caused you to use our utility menus to clear locks and
reorganize indexes.
Version 5.6.07 is available no charge (installation per block support) to
anyone who has already purchased the major version upgrade to 5.6. Those
of you who have not yet upgraded to 5.6 should do so in order to obtain our
many application enhancements. Contact anyone at CRI to discuss your
options.
This news article was entered into a database record and published
automatically to our WEB site. We believe this will give everyone within
your company with WEB001 authorization to contribute to your news without
the need to involve your webmaster or complex web publishing software.
User access is controlled with our normal security access level scheme for
the WEB module. Users with WEB001 access can add, edit, and delete their
own news articles. To publish the news the operator must have WEB003
access level.
If you are not familiar with our WEB module it gives your customers the
ability to view their account, change their password, contact your support,
change their primary email address, view or print invoice detail, and
request a WEB account. This WEB service is by invitation only! You must
grant your customers a web account and login before they can have full
access. The ability to request a WEB account and to read public news is
open to everyone and no WEB account is required.
Our WEB module should be enhanced with our PDF offering. Adding the PDF
software allows you to archive original document images for retrieval via
our WEB module. The PDF add-on also gives you the ability to deliver
emailed PDF images of original documents eliminating printing. We now
REQUIRE that you have the PDF software to implement electronic customer
document delivery. We strongly recommend anyone getting our WEB module
also get our PDF software so that original document images can be presented
to customers using the WEB module.
CRI has this service fully implemented and we urge all of our customers to
obtain a WEB account for access to your information. There is no charge
for this service. If you choose to receive documents from us via email or
fax please advise us of your delivery method and we will implement your
selected delivery method.